*A small charge of 70p is added to pay for postage on all tickets
*All tickets will be posted (& where applicable - emailed) to you by Monday April 1st.
*Please report any errors to the FB group &/or austenabbey@gmail.com Thank you.
*Paypal can externally take up to an additional £1.00 up to £5.00 on every transaction, depending
on how much your ticket totals up to.
MISSION STATEMENT:
Everyone involved with A&tA wants every attendee and exhibitor to have the best of times, enjoy the experience and feel that A&tA gives good value for money. The terms and conditions laid below are to provide fair guidelines for both customers and organisers of A&tA. We take our role seriously & hope you will enjoy the event. We welcome all feedback regarding A&tA. Any queries regarding the terms and conditions & event itself, please email
austenabbey@gmail.com. Thank you.
TERMS AND CONDITIONS:
By purchasing tickets you agree to the terms and conditions as listed here.
1. Every ticket must carry the same name as the name supplied on the booking form during
purchase. Tickets can only be re-sold if A&tA are contacted first, so that a new ticket with
the new buyer's name can be printed & then issued to the new ticket holder. Tickets
belonging to a person with a different name to the one printed on the ticket will not be
honoured, and entry potentially refused, unlesss good reason is given. Potential attendees
buying a re-sold ticket must contact austenabbey@gmail.com so that a new ticket can be
printed with their name attached to it.
2. A&tA claims no responsibility for Acts of God that may result in absolute cancellation of
the event or destruction of property & persons involved. A&tA is not responsible for the
safety of tickets once why are in transit by a third party. However, A&tA will take steps
to retrieve the ticket &/or issue a new one if the problem can be traced to a postal error.
3. A&tA will seek to honour all sold tickets and provide the attractions and services as listed.
If a service or attraction becomes unavailable or rendered problematic for reasons outside
of A&tA's control, A&tA reserve the right to seek alternative (& wherever possible -
identical or of equal value) arrangements that may or may not be similar to the
arrangements prescribed when the ticket was bought.
4. If accommodation provided does not match the particulars prescribed in the information
and the issues are as a result of the accommodation establishment; A&tA will seek to
remedy the issue, find alternative arrangements for you or help to gain a refund if relevant.
5. A&tA has taken steps to ensure that all accommodation booked through us is safe and
as prescribed on the ticket(s) issued. A&tA cannot accept responsibility however for any
un-foreseen changes to the accommodation that is totally out of A&tA &/or the
accommodation establishment's control. Wherever possible A&tA will seek to honour the
ticket and ensure safe and comfortable accommodation for the ticket holder(s) as close
to the prescribed particulars as possible.
6. All-Access Weekend Early tickets are available for sale until April 1st 2013. After this
date, the All-Access Weekend Standard ticket with accompanying price becomes the
standard ticket of this type.
7. CANCELLATIONS:
All All-Access tickets can be cancelled for free up until May 1st. After this date the
ticket holder is requested to attempt re-selling the ticket. If this fails the ticket may be
refunded minus a 30% Cancellation Fee to help cover various venue booking fees incurred
by A&tA.
8. All-Inclusive Tickets may be cancelled for free up until May 1st. After this date the ticket
holder is requested to attempt re-selling the ticket. If this fails the ticket may be refunded
minus a 30% Cancellation Fee to help cover various venue booking fees incurred by A&tA.
A further cancellation charge may be incurred by the hotel or guest house that the
accommodation section of the ticket corresponded too. In this instance, any further fee &
its payment is a matter between the accommodation establishment & the cancelling ticket
holder.
9. Exhibitor tickets may be cancelled for free up until May 1st. After this date the ticket
holder is requested to attempt re-selling the ticket. If this fails the ticket may be refunded
minus a 30% Cancellation Fee to help cover various venue booking fees incurred by A&tA.
10. Programme advert cancellations may incur a charge depending on size of advert etc.
11. Stage booking cancellations do not incur any charge.
12.Art/photographic stalls do not incur a cancellation charge. Should the total number of
attendees' and exhibitors' revenue fall short of the necessary
£1,500 needed to book the venues and procure facilities and resources integral to A&tA,
then A&tA has the right to cancel the event, and be given acceptable time to attempt to
re-schedule the event for 2013 or 2014 or re-design a similar event, before refunds may
be given. Refunds will be given if the costs incurred to book the event have not impacted
negatively on the organisers of A&tA in terms of non-refundable deposits. Should a
negative situation arise, a maximum of 10% from each ticket may be taken to cover any
important costs resulting from the cancellation.
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